Returns & Exchanges
Due to the perishable nature of our handmade brittle, we strive for 100% satisfaction and offer replacements or refunds for any products that arrive damaged or defective. Please contact our support team within 7 days of delivery to initiate a claim.
Contact Support
Email our customer care team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the damaged packaging and the product to help us improve our shipping and quality control processes.
Review Process
Our team will review your request within 48 hours to determine if a replacement or a full refund is the appropriate resolution.
Resolution Delivery
Once approved, a fresh batch of brittle will be shipped to you at no cost, or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing